ACDTECHSOL

Privacy Policy

Privacy Policy

Effective Date: October 8, 2026

This Privacy Policy explains how ACD SOLUTIONS LLC, DBA ACDTECHSOL (“ACDTECHSOL,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects personal information when you visit our website, contact us, place an order, purchase services, or otherwise interact with us.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Business Information

Legal Business Name: ACD SOLUTIONS LLC
DBA: ACDTECHSOL
Business Address: 5010 Trembling Aspen Ln, Rosenberg, TX 77471, United States
Telephone: (844) 915-4881
Email: info@acdtechsol.us
Website: acdtechsol.us

2. Information We May Collect

Depending on how you interact with ACDTECHSOL, we may collect the following categories of information.

Personal Information You Provide

This may include:

  • Full name;

  • Email address;

  • Telephone number;

  • Company or business name;

  • Billing address;

  • Contact information;

  • Order information;

  • Project details;

  • Project requirements;

  • Customer communications;

  • Support requests;

  • Feedback;

  • Approval instructions; and

  • Other information you voluntarily provide.

Project Materials

Customers may provide materials needed to complete creative projects, including:

  • Logos;

  • Brand guidelines;

  • Scripts;

  • Written content;

  • Images;

  • Graphics;

  • Videos;

  • Audio;

  • Voiceover files;

  • Product information;

  • Reference materials;

  • 3D references;

  • Storyboards;

  • Technical specifications; and

  • Other project-related content.

Transaction and Order Information

When a customer purchases a service, we may collect or receive information such as:

  • Service purchased;

  • Order number;

  • Transaction amount;

  • Transaction date;

  • Payment status;

  • Billing information; and

  • Limited payment-method information supplied by the payment processor.

Complete payment card numbers may be processed directly by third-party payment providers and may not be stored by ACDTECHSOL.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, such as:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Pages visited;

  • Referral source;

  • Date and time of access;

  • Approximate geographic location;

  • Cookies;

  • Device identifiers; and

  • Similar technical information.

3. How We Use Personal Information

We may use personal information to:

  • Process orders;

  • Provide purchased services;

  • Manage customer projects;

  • Communicate with customers;

  • Request required project materials;

  • Provide project updates;

  • Deliver completed files;

  • Respond to inquiries;

  • Provide customer support;

  • Process cancellations;

  • Process refunds;

  • Maintain business and transaction records;

  • Detect or prevent fraud;

  • Maintain website security;

  • Improve our website and services;

  • Manage billing and payment issues;

  • Enforce our agreements;

  • Protect our legal rights;

  • Comply with applicable legal obligations; and

  • Resolve disputes.

4. Payment Processing

Payments may be processed through third-party payment processors or financial service providers.

These providers may collect and process payment information in accordance with their own privacy policies, security practices, and contractual terms.

ACDTECHSOL may receive limited transaction information necessary to:

  • Confirm payment;

  • Process an order;

  • Issue a refund;

  • Resolve billing concerns; or

  • Maintain transaction records.

We encourage customers to review the privacy policies of the payment providers used during checkout.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as:

  • Website functionality;

  • Security;

  • Session management;

  • User preferences;

  • Analytics;

  • Website performance;

  • Fraud prevention; and

  • Understanding how visitors interact with the website.

Depending on your browser and applicable law, you may be able to control or disable certain cookies through your browser settings or cookie-consent options.

Disabling certain cookies may affect website functionality.

6. How We May Share Information

ACDTECHSOL may share personal information only when reasonably necessary for legitimate business purposes, service delivery, or legal requirements.

Information may be shared with service providers that assist us with:

  • Website hosting;

  • Payment processing;

  • Email services;

  • Cloud storage;

  • File delivery;

  • Customer support;

  • Website analytics;

  • Security;

  • Creative production;

  • Voiceover services;

  • Music licensing;

  • Stock media;

  • AI-assisted creative tools;

  • 3D production resources; or

  • Other operational services.

We may also disclose information where reasonably necessary to:

  • Comply with applicable law;

  • Respond to a valid legal request;

  • Protect ACDTECHSOL’s rights;

  • Investigate suspected fraud;

  • Protect customers or third parties; or

  • Enforce contractual obligations.

7. Third-Party Creative and Production Services

Some projects may involve third-party tools, platforms, or providers for creative production.

These may include providers of:

  • AI-assisted voice generation;

  • Human voiceover services;

  • Stock images;

  • Stock video;

  • Music;

  • Sound effects;

  • Fonts;

  • Templates;

  • AI-assisted image creation;

  • 3D assets;

  • Cloud storage; or

  • File-sharing services.

Where customer information or project materials must be provided to a third-party service provider to complete a project, we aim to limit the information shared to what is reasonably necessary for the applicable service.

Third-party providers are subject to their own privacy policies and contractual terms.

8. AI-Assisted Creative Tools

ACDTECHSOL may use artificial-intelligence-assisted tools as part of its creative workflow where appropriate.

These tools may assist with:

  • Voice generation;

  • Concept development;

  • Image creation;

  • Storyboarding;

  • Animation;

  • Editing;

  • Audio production; or

  • Related production processes.

Where customer data or project materials are processed through an AI-assisted provider, such processing is subject to the applicable provider’s terms, privacy practices, and available commercial-use permissions.

Customers with project-specific restrictions concerning AI-assisted production should communicate those requirements before production begins.

9. Customer Project Materials

Project materials supplied by customers are used primarily for:

  • Performing the purchased service;

  • Communicating about the project;

  • Creating project deliverables;

  • Processing revisions;

  • Maintaining project records; and

  • Resolving disputes or support issues.

Customers should avoid submitting sensitive personal information unless it is reasonably necessary for the requested service.

Customers are responsible for ensuring that materials they submit do not violate third-party privacy, intellectual-property, or other legal rights.

10. Sale of Personal Information

ACDTECHSOL does not sell personal information for monetary compensation.

Where applicable privacy laws define “sale,” “sharing,” targeted advertising, or similar concepts more broadly, users may have additional rights under applicable law.

Customers may contact us using the details in this policy to ask about privacy rights that may apply to them.

11. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Providing services;

  • Completing projects;

  • Maintaining customer records;

  • Maintaining payment and transaction records;

  • Fulfilling tax and accounting obligations;

  • Preventing fraud;

  • Resolving disputes;

  • Enforcing agreements;

  • Protecting legal rights; and

  • Complying with applicable laws.

Retention periods may vary depending on:

  • The type of information;

  • The purpose for which it was collected;

  • Contractual requirements;

  • Legal obligations; and

  • Legitimate business needs.

12. Data Security

ACDTECHSOL uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized:

  • Access;

  • Disclosure;

  • Alteration;

  • Loss;

  • Misuse; or

  • Destruction.

However, no website, internet transmission, electronic storage system, or digital communication method can be guaranteed to be completely secure.

Customers should use reasonable care when submitting information online.

13. Privacy Rights

Depending on where you live and applicable law, you may have rights concerning your personal information.

These rights may include the ability to:

  • Request access to personal information;

  • Request correction of inaccurate information;

  • Request deletion of certain information;

  • Request information about how data is used;

  • Request information about certain disclosures;

  • Object to or restrict certain processing;

  • Withdraw consent where processing is based on consent; or

  • Exercise other rights provided by applicable law.

To submit a privacy request, contact:

info@acdtechsol.us

We may need to verify your identity before processing certain requests.

14. Texas and United States Privacy Requirements

ACDTECHSOL operates from Texas, United States.

Where applicable, we will handle personal information in accordance with relevant federal and state privacy requirements.

Customers in jurisdictions that provide additional privacy rights may contact us to exercise those rights.

Nothing in this Privacy Policy is intended to limit privacy rights that cannot lawfully be waived.

15. Children’s Privacy

ACDTECHSOL’s services are intended for businesses and adult customers.

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.

If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to address the information as required by applicable law.

16. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, social networks, payment providers, or other external services.

ACDTECHSOL is not responsible for the privacy practices or content of third-party websites.

Customers should review the applicable third party’s privacy policy before providing personal information.

17. Email and Customer Communications

We may use the contact information customers provide to:

  • Respond to inquiries;

  • Send order confirmations;

  • Request project materials;

  • Provide project updates;

  • Deliver completed projects;

  • Respond to support requests;

  • Process cancellation or refund communications; or

  • Send other communications reasonably related to the customer relationship.

Marketing communications, where used, will be handled in accordance with applicable law and available opt-out requirements.

18. Business Transfers

If ACDTECHSOL or ACD SOLUTIONS LLC undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

Any successor organization will remain subject to applicable privacy obligations concerning transferred personal information.

19. Legal Requests and Compliance

We may preserve, use, or disclose information if reasonably necessary to:

  • Comply with applicable laws;

  • Respond to subpoenas or court orders;

  • Respond to government or regulatory requests;

  • Protect against fraud or abuse;

  • Enforce our Terms & Conditions;

  • Protect the safety of customers or third parties; or

  • Establish, exercise, or defend legal claims.

20. International Visitors

Our website may be accessible from countries outside the United States.

If you access our website or provide information from outside the United States, your information may be transferred to and processed in the United States or other locations where our service providers operate.

Applicable privacy protections may differ between jurisdictions.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes to our services;

  • Changes to our website;

  • Changes to our business practices;

  • Changes to service providers; or

  • Changes in legal or regulatory requirements.

When this policy is updated, the revised version will be posted on our website with an updated effective date.

22. Relationship to Other ACDTECHSOL Policies

This Privacy Policy should be read together with:

  • Terms & Conditions;

  • Refund Policy;

  • Cancellation Policy;

  • Service Delivery & Fulfillment Policy; and

  • Applicable Customer Project Agreements.

Each policy addresses a different aspect of the customer relationship.

23. Contact Us

If you have questions about this Privacy Policy, how your information is handled, or wish to submit a privacy request, contact:

ACD SOLUTIONS LLC
DBA ACDTECHSOL
5010 Trembling Aspen Ln
Rosenberg, TX 77471
United States

Telephone: (844) 915-4881
Email: info@acdtechsol.us