ACDTECHSOL

Cancellation Policy

Cancellation Policy

Effective Date: October 8, 2026

This Cancellation Policy explains how customers may cancel digital creative services purchased from ACD SOLUTIONS LLC, DBA ACDTECHSOL (“ACDTECHSOL,” “we,” “our,” or “us”).

This policy should be read together with our Terms & Conditions, Refund Policy, Service Delivery & Fulfillment Policy, Privacy Policy, and any applicable Customer Project Agreement.

1. How to Request a Cancellation

To request cancellation of a project or service, contact ACDTECHSOL at:

Email: info@acdtechsol.us
Telephone: (844) 915-4881

For the fastest processing, cancellation requests should be submitted by email.

Please include:

  • Your full name;

  • Order number, if available;

  • Email address used to place the order;

  • Service purchased;

  • Date of purchase; and

  • A clear statement that you are requesting cancellation.

We may request reasonable additional information to verify the order or customer identity.

2. Cancellation Before Production Begins

Customers may request cancellation before production begins.

Production generally begins after:

  1. Payment is confirmed;

  2. Required project information is received;

  3. Required customer materials are provided; and

  4. The project scope is sufficiently confirmed.

If a cancellation request is received before production begins, any applicable refund will be handled according to our Refund Policy.

3. Cancellation After Production Has Begun

Customers may also request cancellation after production has started.

After a valid cancellation request is received, ACDTECHSOL will make reasonable efforts to stop further production as soon as practical.

Refund eligibility will be determined according to:

  • The Refund Policy;

  • Work already completed;

  • The agreed project scope;

  • Any applicable Customer Project Agreement; and

  • Applicable law.

A cancellation request does not automatically guarantee a particular refund amount.

However, ACDTECHSOL will not apply blanket “non-refundable” restrictions where a refund is otherwise available under the Refund Policy or applicable law.

4. Custom and Milestone Projects

Some customized projects may use:

  • Deposits;

  • Milestone payments;

  • Progress payments; or

  • Custom billing schedules.

Where applicable, these payment terms will be stated in the Customer Project Agreement, proposal, statement of work, or other written agreement.

Cancellation of a custom or milestone project will be handled according to:

  • This Cancellation Policy;

  • The Refund Policy;

  • The written project agreement; and

  • Applicable law.

Milestone payments do not constitute subscription or recurring billing.

5. Effect of Cancellation

Once a cancellation request is accepted:

  • Future production work on the canceled project will stop as reasonably practical;

  • Additional work will not continue unless the customer separately authorizes it;

  • Any refund eligibility will be reviewed under the Refund Policy;

  • Customer-provided materials will remain subject to our Privacy Policy and record-retention requirements;

  • Incomplete drafts or working files may not be delivered unless the applicable project agreement expressly requires their delivery; and

  • Rights to completed or partially completed materials will be determined under the applicable project agreement and payment status.

6. Customer-Requested Project Pause

If a customer does not wish to permanently cancel a project but needs additional time to provide materials, approvals, or instructions, ACDTECHSOL may permit the project to be paused.

During a project pause:

  • Production may stop temporarily;

  • The original estimated completion date may no longer apply;

  • The project will be rescheduled based on production availability when the customer is ready to continue; and

  • No additional charge will be made solely because the project is paused unless otherwise agreed for a specific project.

A prolonged pause may require an updated production schedule.

7. Cancellation Due to Missing Customer Information

ACDTECHSOL may pause or cancel a project where the customer does not provide necessary information, materials, feedback, or approvals after reasonable attempts to obtain them.

Before canceling for this reason, we may attempt to contact the customer using the contact information provided with the order.

Any refund eligibility will be handled under the Refund Policy and applicable project agreement.

8. Cancellation by ACDTECHSOL

ACDTECHSOL may cancel a project if:

  • The requested service is unlawful;

  • The project infringes or appears likely to infringe third-party rights;

  • Required customer materials or permissions are not provided;

  • The requested work materially exceeds the purchased service and the parties cannot agree on revised scope;

  • Continuing the project would violate applicable law, regulation, or third-party licensing terms;

  • The project contains prohibited or harmful content;

  • A technical or operational issue makes the service reasonably impossible to perform; or

  • Other circumstances make it unreasonable or unlawful for ACDTECHSOL to continue.

If ACDTECHSOL cancels a project, any applicable refund will be reviewed under the Refund Policy and applicable law.

9. Additional Work After Cancellation

If a customer later wants to resume a canceled project, the project may require:

  • A new order;

  • A revised project agreement;

  • Updated pricing;

  • A new estimated completion schedule; or

  • Confirmation that prior project materials remain available.

Resumption is subject to current production capacity and mutual agreement.

10. No Subscription Cancellation Required for Standard Purchases

Unless expressly stated otherwise in writing, ACDTECHSOL services are one-time purchases.

Customers are not automatically enrolled in recurring subscriptions or automatic renewal programs through standard website purchases.

Therefore, there is generally no recurring subscription to cancel after a standard project purchase.

Any recurring service offered in the future would be separately and clearly identified before purchase.

11. Refunds Related to Cancellation

Cancellation and refund eligibility are related but separate.

Submitting a cancellation request does not automatically determine the refund outcome.

Refund requests are reviewed according to our Refund Policy, which explains:

  • The refund eligibility period;

  • How to request a refund;

  • Applicable eligibility requirements;

  • Review timeframes;

  • Refund processing timeframes; and

  • When approved credits may appear on the customer’s account.

ACDTECHSOL does not deduct transaction or payment-processing fees from an approved refund.

12. Contact Us

For cancellation questions or requests, contact:

ACD SOLUTIONS LLC
DBA ACDTECHSOL
5010 Trembling Aspen Ln
Rosenberg, TX 77471
United States

Telephone: (844) 915-4881
Email: info@acdtechsol.us