Customer Project Agreement

Effective Date: October 8, 2026

This Customer Project Agreement (“Agreement”) is entered into between ACD SOLUTIONS LLC, DBA ACDTECHSOL (“ACDTECHSOL,” “we,” “our,” or “us”) and the customer identified in the applicable order, proposal, statement of work, project confirmation, or signed project form (“Customer”).

This Agreement is intended to define the scope, billing, delivery, revisions, cancellation, refunds, ownership, licensing, third-party assets, and dispute terms applicable to customer projects.

1. Business Information

Legal Business Name: ACD SOLUTIONS LLC
DBA: ACDTECHSOL
Business Address: 5010 Trembling Aspen Ln, Rosenberg, TX 77471, United States
Telephone: (844) 915-4881
Email: info@acdtechsol.us
Website: acdtechsol.us

2. Project Information

The following project-specific information should be confirmed before production begins.

Customer Name: ______________________________

Company Name, if applicable: ______________________________

Customer Email: ______________________________

Customer Telephone: ______________________________

Project Name: ______________________________

Service Purchased: ______________________________

Order or Invoice Number: ______________________________

Project Start Date: ______________________________

Estimated Completion Date: ______________________________

3. Project Scope

ACDTECHSOL will provide the services and deliverables identified in the applicable order, proposal, statement of work, product description, or project confirmation.

The agreed project scope should identify, where applicable:

Type of creative service;
Number of videos, animations, models, storyboards, or other deliverables;
Video or animation duration;
Number of scenes or storyboard frames;
Number of 3D models;
Resolution;
File format;
Voiceover requirements;
Music requirements;
Branding requirements;
Technical specifications;
Included revisions;
Source-file availability; and
Other customer requirements.

Project Scope

4. Deliverables

ACDTECHSOL will deliver the final project materials identified in the agreed project scope.

Deliverables may include:

Logo animations;
Social media promotional animations;
2D explainer videos;
Motion graphics;
Storyboards;
3D models;
Rendered graphics;
Video files;
Audio files;
Approved source files, if included;
Other digital creative materials identified in the project scope.

Final Deliverables

Final File Format(s)

5. Project Price

Total Project Price: $______________________________

The project price includes only the services and deliverables included in the agreed project scope.

Work outside the approved scope may require additional pricing.

No additional charge will be made without customer authorization.

6. Billing Structure

Unless otherwise expressly stated, ACDTECHSOL projects are one-time purchases and do not automatically renew.

The project may use one of the following payment structures:

☐ Full one-time payment

☐ Deposit and final payment

☐ Milestone payments

☐ Other agreed payment arrangement

Payment Schedule

Any deposit, milestone, or progress payment is part of the agreed project price and does not create a recurring subscription.

The customer will not be automatically charged for future projects or additional services without separate authorization.

7. Additional Work and Scope Changes

If the customer requests work beyond the agreed project scope, ACDTECHSOL may provide an updated quote.

Additional work may include:

New concepts;
Additional revisions;
Additional video or animation duration;
Additional scenes;
Additional storyboard frames;
Additional 3D models;
Additional characters or environments;
Additional file formats;
Rush production;
Additional voiceover work;
Additional music or sound requirements;
Additional rendering;
Major design changes; or
Other work not included in the original project.

Additional work will not be charged without customer approval.

8. Customer Materials

The customer is responsible for providing all reasonably required materials needed to complete the project.

These may include:

Logos;
Brand guidelines;
Scripts;
Written content;
Images;
Graphics;
Video;
Audio;
Voiceover files;
Product information;
Reference materials;
Character references;
3D references;
Dimensions;
Technical specifications;
Feedback; and
Approvals.

The customer represents that they have the necessary rights, licenses, permissions, or authority to provide and authorize ACDTECHSOL to use all customer-supplied materials.

9. Project Start

Production normally begins after:

The required payment has been received;
The project scope has been reasonably confirmed;
Required customer materials have been received; and
Any required project instructions have been provided.

Work normally begins within approximately 24–48 hours after these requirements are satisfied.

10. Estimated Delivery

The estimated project completion time will depend on the service and project complexity.

Typical estimates may include:

Basic Logo Animation: approximately 3–7 business days;
Storyboard Design: approximately 4–7 business days;
Social Media Promo Animation: approximately 5–10 business days;
3D Model Design: approximately 7–15 business days for a standard project;
2D Explainer Video: approximately 7–15 business days;
Advanced Motion Graphics Video: approximately 10–20 business days;
Premium Custom Animation: based on project scope and complexity.

Project-Specific Estimated Completion

Delivery estimates are good-faith estimates unless a guaranteed deadline is expressly agreed in writing.

The schedule may be extended due to:

Customer delays;
Missing materials;
Delayed approvals;
Scope changes;
Additional revisions;
Technical complexity;
Third-party production dependencies; or
Circumstances outside ACDTECHSOL’s reasonable control.

11. Revisions

The project includes:

Number of Included Revision Rounds: __________________

A revision means a reasonable change to work already produced within the approved project scope.

Included revisions may cover reasonable adjustments such as:

Text changes;
Color changes;
Timing adjustments;
Layout adjustments;
Minor animation changes;
Minor storyboard edits;
Minor 3D model adjustments;
Similar changes within the agreed scope.

A revision does not automatically include:

A completely new concept;
A replacement script after production begins;
A new creative direction;
Significant additional runtime;
Additional scenes;
Additional models;
Additional storyboard frames;
New characters;
New environments; or
A substantially different project.

Out-of-scope revisions may require additional time and pricing.

12. Approval Process

Depending on the project, the customer may be asked to approve:

Script;
Storyboard;
Concept;
Design direction;
3D model preview;
Voiceover;
Animation preview;
Motion graphics preview; or
Final deliverable.

Approval of a production stage authorizes ACDTECHSOL to continue based on the approved material.

Significant changes requested after approval may require additional time and may be treated as additional work.

13. Customer Response Time

The customer agrees to provide reasonably prompt feedback, approvals, and requested materials.

If the customer does not respond for an extended period, the project may be paused.

The project schedule may be revised based on current production availability when the customer resumes communication.

14. Cancellation

The customer may request cancellation by contacting:

info@acdtechsol.us

Cancellation requests will be handled according to:

The ACDTECHSOL Cancellation Policy;
The Refund Policy;
This Agreement; and
Applicable law.

Once a valid cancellation request is received, ACDTECHSOL will make reasonable efforts to stop future production work.

15. Refunds

Refund requests are governed by the ACDTECHSOL Refund Policy.

Customers may submit refund requests within the applicable refund eligibility period stated in that policy.

Refund eligibility may depend on:

Work already completed;
Deliverables already provided;
The agreed project scope;
Cancellation status;
Customer communications;
Whether the service materially differed from the agreed scope; and
Applicable law.

ACDTECHSOL does not deduct transaction or payment-processing fees from an approved refund.

16. Ownership of Customer Materials

The customer retains ownership of materials owned by the customer before the project.

By providing those materials to ACDTECHSOL, the customer grants ACDTECHSOL permission to use them solely as reasonably necessary to perform the project.

17. Ownership of Final Custom Deliverables

Upon full payment of all amounts due for the project, the customer receives the ownership or usage rights specifically identified in the project scope or applicable product description.

Rights Granted to Customer

Any ownership or usage rights are subject to third-party licensing restrictions where applicable.

18. Third-Party Assets

Some projects may include third-party materials such as:

Music;
Sound effects;
Stock images;
Stock video;
Fonts;
Voiceovers;
Templates;
3D assets;
AI-assisted assets;
Software;
Plugins; or
Other licensed resources.

Third-party materials remain subject to the applicable provider’s license terms.

ACDTECHSOL can provide only the rights that it is legally permitted to provide.

Ownership of a third-party asset itself does not automatically transfer to the customer.

19. AI-Assisted Production

ACDTECHSOL may use AI-assisted creative tools where appropriate.

Such tools may assist with:

Voice generation;
Concept development;
Image generation;
Storyboarding;
Animation;
Editing;
Audio production;
Design assistance; or
Other creative processes.

AI-assisted tools will be used subject to the applicable provider’s terms and available commercial-use permissions.

AI Production Preference

☐ AI-assisted tools may be used where appropriate.

☐ AI-generated voice may be used.

☐ AI-generated or AI-assisted images may be used.

☐ Customer requires approval before AI-assisted content is used in final deliverables.

☐ Customer does not permit AI-assisted production unless separately agreed.

Additional AI Requirements

20. Voiceovers

Where voiceover is included, the project may use:

Customer-provided voiceover;
Human voice talent;
Commercially authorized AI voice tools; or
Another agreed voice solution.

Voiceover usage will be subject to the rights available from the applicable provider or talent agreement.

21. Music and Sound Effects

Music and sound effects may include:

Licensed stock music;
Licensed sound effects;
Customer-provided audio;
Custom-created audio; or
Other properly authorized assets.

Third-party music and sound remain subject to their applicable license terms.

22. Source Files

Source or editable project files are:

☐ Included

☐ Not included

☐ Available for an additional fee

Included Source Files, if any

Delivery of a final rendered or exported file does not automatically include editable source files unless specifically stated.

23. Confidentiality

Both parties agree to use reasonable care to protect confidential non-public information provided in connection with the project.

Confidential information may include:

Unreleased product information;
Business plans;
Internal branding materials;
Customer lists;
Non-public marketing campaigns;
Proprietary scripts;
Unreleased creative concepts; or
Other information clearly identified as confidential.

24. Portfolio Use

Unless otherwise agreed, ACDTECHSOL may display completed public-facing work for portfolio and promotional purposes.

Please select one:

☐ ACDTECHSOL may display the completed project in its portfolio.

☐ ACDTECHSOL must obtain written permission before displaying the project.

☐ The project must remain confidential and may not be displayed publicly.

25. No Guaranteed Commercial Results

ACDTECHSOL provides creative production services.

The customer understands that creative deliverables do not guarantee:

Sales;
Revenue;
Conversion rates;
Engagement;
Advertising performance;
Customer acquisition;
Website traffic;
Business growth; or
Other commercial outcomes.

Results depend on factors outside ACDTECHSOL’s control.

26. Digital Delivery

Final project files will be delivered electronically.

Delivery methods may include:

Email;
Secure file-sharing service;
Download link;
Cloud storage;
Project-management platform; or
Another mutually agreed electronic method.

No physical delivery is required unless separately agreed in writing.

27. Third-Party Platform Compatibility

ACDTECHSOL will make reasonable efforts to provide files in the agreed format.

The customer is responsible for confirming any special technical requirements for third-party platforms before production begins.

ACDTECHSOL cannot guarantee that third-party websites, social platforms, software, or other systems will indefinitely support a particular file format or feature.

28. Customer Responsibility for Final Review

The customer is responsible for reviewing final deliverables for:

Spelling;
Names;
Product information;
Contact details;
Pricing;
Claims;
Legal disclosures;
Branding;
Technical specifications; and
Other customer-specific information.

The customer should report errors during the included revision period.

29. Compliance and Lawful Use

The customer agrees not to use ACDTECHSOL services or deliverables for unlawful purposes.

The customer is responsible for ensuring that their use of completed materials complies with applicable:

Advertising laws;
Intellectual-property laws;
Industry regulations;
Platform rules; and
Other legal requirements.

30. Limitation of Liability

To the extent permitted by law, ACDTECHSOL will not be responsible for indirect, incidental, special, or consequential losses arising from:

Customer use of completed deliverables;
Customer modification of deliverables;
Third-party platform changes;
Customer marketing performance;
Customer-provided materials; or
Uses outside the agreed project scope.

Nothing in this Agreement limits liability that cannot legally be limited.

31. Dispute Resolution

If a dispute or concern arises, both parties agree to make reasonable good-faith efforts to resolve the matter through direct communication before commencing formal legal proceedings.

Customers may contact ACDTECHSOL at:

Email: info@acdtechsol.us
Telephone: (844) 915-4881

Nothing in this Agreement prevents either party from exercising rights available under applicable law.

32. Governing Law

This Agreement is governed by applicable United States federal law and the laws of the State of Texas.

Subject to applicable law and mandatory consumer protections, disputes that cannot be resolved informally may be brought before a court of competent jurisdiction in Texas.

33. Relationship to Website Policies

This Agreement should be read together with:

Terms & Conditions;
Refund Policy;
Cancellation Policy;
Service Delivery & Fulfillment Policy; and
Privacy Policy.

If a project-specific term in this Agreement conflicts with a general website policy, the specific written project term will apply to that project to the extent permitted by law.

34. Entire Agreement

This Agreement, together with the applicable:

Order;
Proposal;
Statement of work;
Product description;
Approved project scope; and
Referenced website policies

constitutes the agreement between ACDTECHSOL and the customer regarding the project unless the parties agree to a later written amendment.

35. Changes to Project Agreement

Changes to the project scope, price, deliverables, production schedule, or other material project terms should be documented in writing.

Email confirmation may be used where appropriate to document mutually agreed project changes.

36. Customer Acceptance

By signing this Agreement, electronically accepting it, approving the associated project proposal, or otherwise expressly agreeing to the project terms, the customer confirms that they have reviewed and accepted this Agreement.