Refund Policy
Effective Date: October 8, 2026
This Refund Policy explains how refund requests are handled by ACD SOLUTIONS LLC, DBA ACDTECHSOL (“ACDTECHSOL,” “we,” “our,” or “us”).
We aim to maintain a clear and transparent refund process for customers purchasing our digital creative, animation, design, modeling, and related services.
This policy should be read together with our Terms & Conditions, Cancellation Policy, Service Delivery & Fulfillment Policy, Privacy Policy, and any applicable Customer Project Agreement.
1. Refund Eligibility Period
Customers may submit a refund request within 14 calendar days from the date of purchase.
Refund requests submitted after the 14-day eligibility period may still be considered where required by applicable law or where additional written rights have been provided under a Customer Project Agreement.
2. How to Request a Refund
To request a refund, contact ACDTECHSOL by email at:
Please include:
Your full name;
Order number, if available;
Email address used for the purchase;
Service purchased;
Date of purchase;
Reason for the refund request; and
Any supporting information relevant to the request.
We may request reasonable additional information needed to identify the transaction and review refund eligibility.
3. Refund Eligibility Requirements
A refund may be available when a request is submitted within the eligibility period and one or more of the following applies:
The purchased service has not yet been delivered;
A material portion of the agreed service cannot be provided;
The delivered service materially differs from the agreed project scope and the issue cannot reasonably be corrected through the included revision process;
A duplicate payment occurred;
An incorrect amount was charged;
A cancellation qualifies under our Cancellation Policy;
A technical or administrative error resulted in an improper charge;
ACDTECHSOL is unable to complete the agreed service; or
A refund is otherwise required by applicable law.
Where appropriate, customers should allow ACDTECHSOL a reasonable opportunity to review and correct a deliverable that materially differs from the agreed project scope.
4. Refund Review Process
Complete refund requests are normally reviewed within approximately 3–5 business days after we receive the request and any information reasonably required to evaluate it.
During the review, we may consider:
The service purchased;
The agreed project scope;
Work completed;
Deliverables already provided;
Customer communications;
Revision history;
Cancellation status;
Payment records; and
Applicable legal requirements.
We will communicate the outcome of the refund request using the customer’s provided contact information.
5. Approved Refund Processing Time
If a refund is approved, ACDTECHSOL normally submits the refund to the applicable payment provider within approximately 5 business days after approval.
Approved refunds are generally returned to the original payment method whenever reasonably possible.
If the original payment method cannot receive the refund, we may contact the customer to determine an appropriate lawful alternative.
6. When the Refund Credit Should Appear
After ACDTECHSOL submits an approved refund, the customer’s bank, card issuer, or payment provider may require additional processing time.
Customers should normally expect the credit to appear on their account within approximately 5–10 business days after the refund is submitted.
The exact timing depends on the customer’s bank, card issuer, payment network, or payment provider and may be outside ACDTECHSOL’s control.
If the credit has not appeared after this period, please contact us so we can provide any available refund transaction information.
7. Refund Amounts
Where a full refund is approved, the approved purchase amount will be returned to the customer, subject to any amount already refunded or adjustments required by applicable law.
If a refund relates only to an identifiable portion of an order or service, the amount and basis of the refund will be clearly communicated to the customer before processing.
ACDTECHSOL does not deduct transaction fees, payment-processing fees, gateway fees, or similar processing charges from an approved refund.
8. Duplicate or Incorrect Charges
If a customer believes they were charged more than once for the same transaction or charged an incorrect amount, they should contact:
Please provide:
Customer name;
Order number;
Transaction date;
Amount charged; and
Any available transaction information.
Verified duplicate or incorrect charges will be corrected promptly.
9. Refunds for Canceled Projects
Customers may request cancellation under our separate Cancellation Policy.
Refund eligibility following cancellation will be reviewed under this Refund Policy.
Factors may include:
Whether production has started;
Work already completed;
Deliverables already provided;
The agreed project scope;
Any applicable Customer Project Agreement; and
Applicable law.
Cancellation does not automatically determine the refund outcome, but ACDTECHSOL will not apply blanket “non-refundable” restrictions where a refund is otherwise available.
10. Refunds for Custom Projects
Custom projects may be governed by a written Customer Project Agreement, proposal, statement of work, or milestone schedule.
Where applicable, the written agreement may describe:
Project scope;
Deliverables;
Billing schedule;
Milestone payments;
Cancellation;
Refund handling; and
Project-specific terms.
Any project-specific refund terms must be read together with this Refund Policy and applicable law.
No project agreement will eliminate rights that cannot legally be waived.
11. Revisions Before Refund Requests
Where a customer believes a deliverable materially differs from the agreed project scope, ACDTECHSOL may ask for a reasonable opportunity to correct the issue through the included revision process.
This does not prevent a customer from submitting a refund request within the applicable refund period.
Any correction attempt will be handled in good faith and within the scope of the purchased service.
12. Customer-Provided Materials
Refund eligibility may be affected where project completion is delayed or prevented because the customer:
Fails to provide required materials;
Provides incomplete information;
Delays approvals;
Does not respond to reasonable project communications; or
Changes the project scope.
These circumstances will be reviewed together with the applicable project agreement and legal requirements rather than being subject to an automatic denial.
13. Chargebacks and Payment Disputes
Customers retain all rights available through their bank, card issuer, payment provider, and applicable law.
We encourage customers to contact ACDTECHSOL first when possible because billing or project concerns can often be resolved more quickly through direct communication.
Nothing in this Refund Policy is intended to unlawfully prevent or restrict a customer from disputing a transaction through a payment provider.
14. No Processing-Fee Deduction
ACDTECHSOL does not reduce an approved refund to recover:
Credit card processing fees;
Payment gateway fees;
Transaction fees; or
Similar payment-processing costs.
The approved refund amount will be processed without deducting such fees.
15. Relationship to Other Policies
This Refund Policy should be read together with:
Terms & Conditions;
Cancellation Policy;
Service Delivery & Fulfillment Policy;
Privacy Policy; and
Applicable Customer Project Agreement.
Where applicable law gives the customer greater refund rights than those stated in this policy, the applicable legal requirements will control.
16. Contact Us
For refund questions or requests, contact:
ACD SOLUTIONS LLC
DBA ACDTECHSOL
5010 Trembling Aspen Ln
Rosenberg, TX 77471
United States
Telephone: (844) 915-4881
Email: info@acdtechsol.us