Terms & Conditions

Effective Date: October 8, 2026

These Terms & Conditions (“Terms”) govern your use of the ACDTECHSOL website and your purchase of digital creative, animation, design, modeling, and related services from ACD SOLUTIONS LLC, DBA ACDTECHSOL (“ACDTECHSOL,” “we,” “our,” or “us”).

By accessing our website, placing an order, approving a proposal, entering into a project agreement, or authorizing payment, you agree to be bound by these Terms.

1. Business Information

Legal Business Name: ACD SOLUTIONS LLC
DBA: ACDTECHSOL
Business Address: 5010 Trembling Aspen Ln, Rosenberg, TX 77471, United States
Telephone: (844) 915-4881
Email: info@acdtechsol.us
Website: acdtechsol.us

2. Services

ACDTECHSOL provides digital creative services that may include:

• Logo animation;

• Social media promotional animation;

• 2D explainer videos;

• Motion graphics;

• Storyboard design;

• 3D model design;

• Custom animation;

• Advanced motion graphics;

• Creative direction;

• Voiceover coordination;

• Music and sound integration;

• Other customized digital design and production services.

The exact scope, deliverables, pricing, revisions, estimated completion time, and technical requirements for a project are determined by the applicable:

• Product page;

• Shop listing;

• Order confirmation;

• Proposal;

• Statement of work;

• Customer Project Agreement; or

• Other written agreement accepted by ACDTECHSOL and the customer.

3. One-Time Purchase and Billing Terms

Unless a product page, proposal, checkout page, or written project agreement expressly states otherwise, purchases made through ACDTECHSOL are one-time purchases.

A standard purchase does not enroll the customer in:

• A subscription;

• Automatic renewal;

• Recurring billing;

• A membership program; or

• Automatic future charges.

The customer will be charged the amount displayed at checkout or stated in the applicable proposal or project agreement.

Any additional charge must be separately authorized by the customer.

Additional charges may apply when the customer requests work outside the original project scope, including:

• Additional revisions;

• New concepts;

• Additional video or animation duration;

• Additional scenes;

• Additional storyboard frames;

• Additional 3D models;

• Additional file formats;

• Additional voiceover work;

• Rush production;

• Expanded project scope; or

• Other services not included with the original purchase.

For custom projects, ACDTECHSOL may use:

• Deposits;

• Progress payments;

• Milestone payments; or

• Final-payment schedules.

Any such billing structure will be disclosed before the customer authorizes the applicable payment.

Milestone payments do not constitute subscription or recurring billing.

4. Order Acceptance

Submission of an order or payment does not require ACDTECHSOL to accept a project that:

• Is unlawful;

• Violates intellectual-property rights;

• Includes prohibited or harmful content;

• Requires services materially outside our capabilities;

• Cannot reasonably be completed within the selected package;

• Creates legal, regulatory, technical, or compliance concerns; or

• Requires materials or permissions that are not available.

If ACDTECHSOL cannot accept a project, we will contact the customer and handle any payment received in accordance with our Refund Policy and applicable law.

5. Project Start

Project work normally begins after:

1. The applicable payment has been received and confirmed;

2. Required project information has been provided;

3. Required customer assets and materials have been received; and

4. The project scope has been reasonably confirmed.

Work normally begins within approximately 24–48 hours after these requirements are satisfied.

If required materials are missing, the project schedule may not begin until those materials are received.

6. Estimated Completion Times

Standard estimated completion times may include:

Service	Estimated Completion
Basic Logo Animation	Approximately 3–7 business days
Storyboard Design	Approximately 4–7 business days
Social Media Promo Animation	Approximately 5–10 business days
3D Model Design	Approximately 7–15 business days for a standard project
2D Explainer Video	Approximately 7–15 business days
Advanced Motion Graphics Video	Approximately 10–20 business days
Premium Custom Animation Package	Based on project scope and complexity

Custom projects may have a different production schedule, which will be communicated through the applicable proposal or project agreement.

These timeframes are good-faith estimates and are not guaranteed delivery dates unless ACDTECHSOL expressly agrees to a guaranteed deadline in writing.

Delivery estimates may change because of:

• Customer delays;

• Missing project materials;

• Delayed approvals;

• Revision requests;

• Expanded project scope;

• Technical issues;

• Third-party production dependencies;

• Unexpected production complexity; or

• Circumstances outside our reasonable control.

7. Service Delivery

ACDTECHSOL provides digital services.

Unless expressly agreed otherwise in writing, no physical product is shipped.

Completed work may be delivered through:

• Email;

• Secure download link;

• Cloud storage;

• File-sharing service;

• Project-management platform; or

• Another mutually agreed digital delivery method.

Additional delivery details are provided in our separate Service Delivery & Fulfillment Policy.

8. Customer Responsibilities

Customers are responsible for providing complete, accurate, and timely information needed to complete the project.

This may include:

• Logos;

• Scripts;

• Written content;

• Brand guidelines;

• Images;

• Video;

• Audio;

• Product information;

• Reference materials;

• Dimensions;

• Specifications;

• Feedback;

• Revision instructions; and

• Customer approvals.

Customers also represent that they have the necessary ownership rights, licenses, permissions, or authority to provide materials submitted to ACDTECHSOL.

ACDTECHSOL is not responsible for delays caused by incomplete, inaccurate, or late customer-supplied information.

9. Revisions

The number of included revisions is determined by the applicable product page, package, proposal, or project agreement.

A standard revision generally means a reasonable modification to work already produced within the approved project scope.

Examples may include:

• Minor text corrections;

• Color adjustments;

• Timing adjustments;

• Reasonable visual changes;

• Minor animation changes;

• Minor storyboard edits;

• Minor model adjustments; or

• Similar modifications within the original scope.

A revision does not automatically include:

• A completely new concept;

• A replacement script after production begins;

• A new creative direction;

• Significant additional runtime;

• Additional scenes;

• Additional models;

• Additional storyboard frames;

• New characters;

• New environments;

• Additional file formats; or

• A substantially different project.

Work outside the agreed scope may require additional fees and additional production time.

Any additional charge will be communicated before it is applied.

10. Customer Approvals

Depending on the project, ACDTECHSOL may request customer approval for:

• Scripts;

• Storyboards;

• Concepts;

• Visual direction;

• Designs;

• 3D model previews;

• Voiceovers;

• Animation drafts;

• Motion-graphics previews; or

• Final deliverables.

Approval of a project stage authorizes ACDTECHSOL to continue production based on the approved material.

Significant changes requested after approval may require additional time and may be treated as out-of-scope work.

11. Cancellation

Customers may request cancellation under our separate Cancellation Policy.

Cancellation requests should be sent to:

info@acdtechsol.us

The customer’s eligibility for any refund associated with a cancellation will be determined in accordance with:

• The Cancellation Policy;

• Refund Policy;

• Applicable Customer Project Agreement; and

• Applicable law.

12. Refunds

Refund requests are governed by our separate Refund Policy.

Customers should review that policy before purchasing.

Our Refund Policy explains:

• The applicable refund eligibility period;

• How a refund request must be submitted;

• Eligibility requirements;

• Review timeframes;

• Refund-processing timeframes; and

• When an approved credit may appear on the customer’s account.

ACDTECHSOL does not deduct transaction or payment-processing fees from an approved refund.

Nothing in these Terms is intended to restrict any legal right that cannot lawfully be waived.

13. Ownership of Customer-Provided Materials

Customers retain ownership of intellectual property they owned before providing it to ACDTECHSOL.

By submitting project materials, the customer grants ACDTECHSOL a limited license to use those materials solely as reasonably necessary to perform the requested services.

The customer is responsible for ensuring that submitted materials do not unlawfully infringe the rights of third parties.

14. Ownership and Rights in Final Deliverables

After ACDTECHSOL receives all amounts due for the applicable project, the customer receives the ownership or usage rights specifically identified in:

• The purchased service;

• Applicable product description;

• Proposal;

• Project agreement; or

• Statement of work.

Rights in third-party content are limited to the rights allowed by the applicable third-party license.

Third-party materials may include:

• Music;

• Sound effects;

• Fonts;

• Stock images;

• Stock video;

• Voiceovers;

• Templates;

• AI-assisted or AI-generated assets;

• Software;

• Plugins;

• 3D assets; or

• Other licensed resources.

ACDTECHSOL cannot transfer rights it does not own or is not legally authorized to transfer.

15. Source Files

Editable source files are included only when specifically stated in:

• The applicable product description;

• Proposal;

• Package;

• Statement of work; or

• Customer Project Agreement.

Delivery of a rendered or exported final file does not automatically include editable source files.

If source files are not included in the original package, they may be available under a separate agreement or additional fee where applicable.

16. Third-Party Creative Assets

ACDTECHSOL may use properly authorized third-party creative assets where appropriate.

These may include:

• Commercially licensed music;

• Sound effects;

• Fonts;

• Stock images;

• Stock video;

• Voiceovers;

• Templates;

• 3D assets;

• AI-assisted creative tools; and

• Other licensed resources.

Such third-party materials remain subject to their applicable licenses, terms, restrictions, and intellectual-property rights.

Where required, ACDTECHSOL may maintain records of applicable commercial-use permissions, subscriptions, invoices, licenses, or agreements associated with third-party assets.

17. AI-Assisted Production

ACDTECHSOL may use artificial-intelligence-assisted tools in appropriate parts of its creative workflow.

These tools may assist with activities such as:

• Voice generation;

• Concept development;

• Image creation;

• Animation assistance;

• Storyboarding;

• Editing;

• Audio production; or

• Other creative-production processes.

ACDTECHSOL uses such tools subject to applicable provider terms and available commercial-use rights.

Customers with specific restrictions concerning AI-assisted production should notify ACDTECHSOL before production begins.

Where a project agreement includes specific AI-use requirements, those requirements will apply to that project.

18. Voiceovers, Music, Images, and Other Creative Assets

Where a customer project uses third-party voiceovers, music, images, video, fonts, sound effects, templates, AI-assisted materials, or other creative assets, ACDTECHSOL will use assets it reasonably believes are properly authorized for the intended use.

The exact nature of third-party licensing may vary by provider.

Third-party licenses may not transfer ownership of the underlying asset to the customer.

The customer receives only the usage rights that ACDTECHSOL is legally permitted to provide.

19. Portfolio Use

Unless otherwise agreed, ACDTECHSOL may display completed public-facing work for the limited purpose of showing examples of our creative services.

We will not intentionally publish confidential business information provided by the customer.

Customers may request that work remain confidential or not be displayed publicly by contacting:

info@acdtechsol.us

Project-specific confidentiality terms in a Customer Project Agreement will control where applicable.

20. No Guaranteed Marketing or Commercial Results

ACDTECHSOL provides creative production and design services.

We do not guarantee that a project will produce any specific:

• Conversion rate;

• Sales result;

• Revenue result;

• Customer acquisition result;

• Advertising performance;

• Engagement level;

• Website traffic;

• Business growth; or

• Other commercial outcome.

Explainer videos, animation, motion graphics, storyboards, and other visual materials may help businesses communicate information more clearly, but actual performance depends on numerous factors outside ACDTECHSOL’s control.

These factors may include:

• Audience;

• Offer;

• Marketing strategy;

• Advertising;

• Distribution;

• Pricing;

• Product quality;

• Website performance;

• Market conditions; and

• Customer behavior.

21. Website and Product Information

ACDTECHSOL makes reasonable efforts to accurately describe:

• Services;

• Deliverables;

• Prices;

• Production timelines;

• Revision limits; and

• Other material service information.

If an obvious pricing, description, technical, or website error occurs, ACDTECHSOL may contact the customer to clarify or correct the order before production continues.

No additional charge will be imposed without customer authorization.

22. Prohibited Use

Customers may not use ACDTECHSOL services to create, distribute, promote, or assist with content that:

• Violates applicable law;

• Unlawfully infringes copyright, trademark, or other intellectual-property rights;

• Misrepresents ownership of third-party content;

• Contains unlawful or prohibited content; or

• Requires ACDTECHSOL to violate a third party’s rights or applicable law.

ACDTECHSOL may decline or discontinue prohibited projects.

Any associated refund eligibility will be handled under the Refund Policy and applicable law.

23. Customer Project Agreement

Certain custom or higher-complexity projects may require a separate Customer Project Agreement.

The agreement may contain project-specific provisions concerning:

• Scope;

• Deliverables;

• Pricing;

• Billing;

• Milestone payments;

• Delivery schedules;

• Revisions;

• Cancellations;

• Refunds;

• Ownership rights;

• Licensing rights;

• Third-party assets;

• Source files;

• Confidentiality;

• Portfolio usage;

• AI-assisted production; and

• Dispute terms.

Where a project-specific agreement applies, these Terms should be read together with that agreement.

If there is a conflict between general website terms and an expressly agreed project-specific provision, the project-specific provision will apply to that project to the extent permitted by law.

24. Privacy

Use of customer personal information is governed by our separate Privacy Policy.

The Privacy Policy explains the categories of information we may collect, why we use that information, service-provider disclosures, retention practices, security measures, and applicable privacy rights.

25. Service Delivery & Fulfillment

Production and delivery procedures are explained in our separate Service Delivery & Fulfillment Policy.

That policy includes:

• Project start timing;

• Estimated completion times;

• Production workflow;

• Revision timing;

• Customer responsibilities;

• Electronic delivery procedures; and

• Digital fulfillment standards.

26. Disclaimer of Warranties

ACDTECHSOL will make reasonable efforts to perform services professionally and substantially in accordance with the agreed project scope.

Except for express obligations contained in the applicable agreement and rights that cannot legally be excluded, ACDTECHSOL does not warrant or guarantee:

• Specific commercial outcomes;

• Specific marketing results;

• Continuous availability of third-party services;

• Compatibility with every third-party platform;

• Results dependent on customer-controlled systems; or

• Outcomes beyond the agreed creative deliverables.

27. Limitation of Liability

To the extent permitted by applicable law, ACDTECHSOL will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from:

• Use of a completed deliverable;

• Customer modification of a deliverable;

• Third-party platform changes;

• Customer marketing or advertising performance;

• Customer-supplied materials; or

• Uses outside the agreed project scope.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.

28. Indemnification

To the extent permitted by law, customers agree to be responsible for claims resulting from materials they provide to ACDTECHSOL where the customer lacked the necessary right or authority to provide or authorize use of those materials.

This includes customer-provided:

• Logos;

• Images;

• Video;

• Audio;

• Scripts;

• Trademarks;

• Designs; or

• Other intellectual property.

This section does not apply to claims caused solely by ACDTECHSOL’s unauthorized use of third-party content selected independently by ACDTECHSOL.

29. Dispute Resolution

If a dispute, complaint, or billing concern arises, customers are encouraged to contact ACDTECHSOL first so that we may attempt to resolve the matter directly.

Contact:

Email: info@acdtechsol.us
Telephone: (844) 915-4881

Both parties should make reasonable good-faith efforts to resolve disputes informally before commencing formal legal proceedings.

Nothing in these Terms prevents a customer from exercising legal rights available through:

• Applicable law;

• Courts;

• Payment providers;

• Regulatory authorities; or

• Other legally available remedies.

30. Governing Law

These Terms are governed by applicable United States federal law and the laws of the State of Texas, without regard to conflict-of-law principles.

Subject to applicable law and mandatory consumer protections, disputes that cannot be resolved informally may be brought before a court of competent jurisdiction in Texas.

Nothing in this section limits rights that cannot legally be waived.

31. Changes to These Terms

ACDTECHSOL may update these Terms from time to time.

When changes are made, the revised version will be posted on our website with an updated effective date.

Changes will generally apply prospectively and will not retroactively change a completed customer’s agreed project scope, billing obligations, refund rights, or other material rights unless:

• The customer agrees;

• The change is legally required; or

• Applicable law otherwise permits the change.

32. Severability

If any portion of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

33. Entire Agreement

For standard website purchases, these Terms should be read together with:

• The applicable product description;

• Service Delivery & Fulfillment Policy;

• Refund Policy;

• Cancellation Policy;

• Privacy Policy; and

• Order confirmation.

For custom projects, the applicable Customer Project Agreement, proposal, or statement of work may also form part of the agreement between the customer and ACDTECHSOL.

34. Contact Us

Questions concerning these Terms & Conditions may be directed to:

ACD SOLUTIONS LLC
DBA ACDTECHSOL
5010 Trembling Aspen Ln
Rosenberg, TX 77471
United States

Telephone: (844) 915-4881
Email: info@acdtechsol.us